Shipping & Returns Policy

Last updated March 01, 2023

​All deliveries and shipping will be carried out by ELLTEK Systems Ltd and not a 3rd party company. Deliveries will be pre-booked in with each customer at least 1 week prior to the delivery taking place and will only be available between Monday-Friday.

​Any deliveries that are rejected without prior notice will be chargeable at £100 per delivery and will be re-arranged once paid.

​Shipping and installations will happen on the same day agreed.

​ELLTEK Systems Limited does not ship internationally or overseas.

Return & Exchange Policy

Last updated March 01, 2023

​Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only.

​Please see below for more information on our return policy.


​All returns must be sent with proof within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.


​To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then send your return to the following address:

ELLTEK Systems Ltd

Attn: Returns


Sherwood Road

Bromsgrove, Worcestershire B60 3DW

United Kingdom

 Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to send your return.


​After receiving your return and inspecting the condition of your item, we will process your return.

Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


​For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


​If you have any questions concerning our return policy then please contact