Orders
How long will me order take to arrive?
Depending on your order, if we have the items in stock then we can ship them straight away. For more custom items, delivery times can vary so it always a good idea to get in touch first if you want a more accurate delivery time
How to I track my order?
By logging in to your profile, or clicking the 'Track my Order' icon that is in your order confirmation email
I want to change my order
Get in touch with us as soon as possible so that we can assist you with any changes you wish to make
Shipping
How long does shipping take?
Once you delivery is collected from our warehouse, your items will be delivered within 2 working days
Can I track my delivery?
Yes, once a delivery is booked we can send you full tracking details on your items so that you can see when and what time they will be arriving
What if I am not in when the delivery arrives?
Our courier will try to deliver your items the next working day, and if the second attempt cannot be delivered then the goods will be returned to our warehouse and a recharge for delivery will be applied to your order
Returns
What is your money back guarantee?
We offer a 30 day money back guarantee on our products, meaning you can return the goods within this time frame as long as they are in the same condition you recieved them
I want to exchange some items
We do offer an exchange on certain items depending on the reason for exchange. Please contact us directly for more information
How long does a refund take after an item has been returned?
Once we receive the goods, it will take 5-7 working days for the refund to be processed to the original payment method from the order